Running an urgent care center is a walk-in clinic where you offer healthcare solutions and treatment to people suffering from different health issues. With the advancements in technology and updates, offering medical services remotely through white label telehealth platform has become easier than ever before. In fact, studies say more than 67% of patients prefer online consultation over walk-in clinics as it saves time and energy. 

Out of all, white label telehealth platforms have gained immense popularity as they allow you to talk to your health experts in real-time online. Additionally, its customer-centric approach satisfies all patients. Several healthcare centers and hospitals worldwide have incorporated telehealth platforms to address health challenges proactively.

Choosing the right telehealth platform for your urgent care center is a challenging task. However, we have listed the top factors that you must remember while making a choice. This article highlights how you can choose a white label telehealth platform for your urgent care center. Let’s dive in! 

White Label Telehealth Platform: Overview

A white label telehealth platform is a powerful cloud-based solution that allows healthcare professionals to remotely assess, monitor, and provide treatment to all patients. Through the white label telehealth platform, you can speak to your patients in real-time without visiting urgent care centers. With the help of a label telehealth platform, it is easier to rebrand, personalize, and resell as per your needs. In all, it is a readymade solution that you can customize and brand for delivering online healthcare services to your patients.

Factors to Consider When You Choose a White Label Telehealth Platform for Your Urgent Care Center

1. Consider Technical Requirements

While choosing a white label telehealth platform, it is important to ensure that your telehealth platform partner is able to merge the existing healthcare system with your urgent care center. An excellent white label telehealth platform can do this cost-efficiently and fastly. The telehealth platform must be able to serve all patients in real time and get quick responses from the right healthcare expert. Your telehealth platform service provider must have a proactive approach to build a robust partnership. 

2. Compare Features and Capabilities

Having a white label telehealth platform with no adequate features or capabilities is a waste of time, energy, and resources. Thus, you must choose your telehealth platform partner wisely, who offers APIs/SDK integration alongside a clinician network to operate around-the-clock visits in all states where you’re delivering healthcare services. Some of the standout features of a telehealth platform are video quality and stability, messaging and chat capabilities, appointment scheduling, prescription and documentation tools, and EHR integration. Compare all these features before making the final choice.

3. Evaluate Cost Models and ROI

Although the profit you earn can vary, you must consider different factors that are of utmost importance for your healthcare center. These include the total number of patients you check on an everyday basis, the cost of the urgent care center and telehealth platform, and the different types of services offered. While calculating the cost, consider factors like patient experience, short and long-term investment returns, maintenance of the platform, and others. 

4. Evaluate User-friendliness and Interface

The primary aim of the white label telehealth platform is to offer patients a remarkable experience, easy access to healthcare facilities, and a streamlined care delivery process. Choose a platform that is highly user-friendly and has a clean interface to offer excellent user experience. To understand user-friendliness, you must access the platform using different operating systems and devices. For new users and clinicians, there must be a training and support feature for easy usage and implementation.  

5. Understand Security Features

Another important factor to consider while choosing a white label telehealth platform is understanding different security features. While choosing a platform to provide healthcare services, you must consider factors including data encryption, authentication, and authorization protocols alongside compliance with required regulations like HIPAA. It is important to protect the patient’s personal information so that only authorized healthcare professionals can go through the patient’s information. Make sure that the staff is highly trained as per HIPAA compliance. 

6. Patient Engagement and Satisfaction

While choosing the right telehealth platform, you must consider the patient’s engagement and satisfaction. Choose a platform that has a track record of positive feedback and reviews. This contributes to patient satisfaction and allows them to engage with the platform and get reliable solutions. 

7. Future Needs and Innovation

Making sure that your platform remains updated with the latest technologies, ongoing innovations, and new features timely is important. Thus, while choosing a white label telehealth platform service provider, consider future needs and innovations as well. 

Benefits Of White Label Telehealth Platform

Here are the top benefits of a label telehealth platform: 

1. Enhanced Access To Patients

Telehealth apps bring doctors and patients in one room, even when they are miles apart. During emergencies or at remote places, you can rely on healthcare technology as you no longer have to commute physically to hospitals to get medical assistance. Whereas you can get instant medical assistance in the comfort of your home. 

2. Giving Immediate Medical Attention

The primary aim of Telehealth development was to help rural or underprivileged populations. Today, telemedicine solutions are used widely to help patients with acute and chronic diseases without wasting any time, ensuring immediate medical attention. 

3. Access to Electronic Medical Records

Since everything is saved on computers, it is just one click away, which means it is easier to access healthcare data from anywhere and anytime. Above all, Telehealth apps include features that indicate potential health risks and analyze solutions beforehand.

4. No Paperwork

Do you know the healthcare sector still uses a lot of paper, impacting overall productivity? Since everything is done through advanced healthcare technology, the case of telemedicine app development includes less paperwork.

5. Cost Saving

After incorporating the white label telehealth platform, both patients and healthcare providers can save money on travel expenses, making healthcare services more sustainable and affordable.   

6. Improved Health Outcomes

Since the patient can get immediate medical attention through virtual care services, early check-ins, and continuous care, the white label telehealth platform promises improved health outcomes, excellent chronic disease management, and fewer chances of readmission in hospitals or care centers. 

7. Flexible Scheduling

Based on the healthcare provider and patient’s convenience and schedule, you can fix an appointment and be present as per the schedule. 

Must-have Features Of White Label Telehealth Platform

Here are the top features of white label telehealth platform: 

1. Video Consultation

The most standout feature of the white label telehealth platform is video consultation. Ensure your telehealth platform has high-definition and reliable video conferencing capabilities to conduct seamless interactions between healthcare providers and patients. The platform must support multi-participant calls so that patients, specialists, and other experts can join the call at one time. Through video consultation, doctors can determine all underlying symptoms and health conditions and make personalized treatment plans. 

2. Messaging and Chat Functionality

At times, you must experience symptoms that do not require immediate medical attention; however, sharing your problem with your doctor via messages or by using chat functionality can be helpful. Thus, the right white label telehealth platform must have messaging and chat functionality for non-emergency queries. 

3. Appointment Scheduling and Reminders

Another must-have feature in your white label telehealth platform is appointment scheduling and reminders. Through this feature, patients can easily book appointments and receive timely reminders, promising excellent time management. Also, if your healthcare expert is busy, it allows you to fix an appointment as per their schedule. 

4. Electronic Health Records (EHR) Integration

Electronic health records integration with your white label Customized Telehealth platform is a must. This seamless integration gives easy access to patients’ healthcare records during the consultation, promising extensive and informed care.  

5. User Login

When choosing the white label telehealth platform, user login or patient registration is an important feature. Every time a patient enters into a white label telehealth platform, all important information like age, name, sex, and other information must be added into the system. 

6. E-prescription

E-prescription is an important feature that benefits patients, doctors, and pharmacies to fasten virtual care services. Doctors can easily produce e-prescriptions and send them with no errors through the e-prescription feature. 

7. Doctor’s Panel

Within the Customized Telehealth platform, you must have a doctor’s panel where all important information like a patient’s medical records, medical prescription data, and a calendar with all appointments must be listed. 

Future Scope Of White Label Telehealth

Like every other sector, the healthcare industry is also moving towards digitization. During the COVID-19, telemedicine solutions evolved to manage the healthcare needs of a patient. As per the report, the overall value of the telehealth industry is going to increase by $175.5 billion by 2026. However, this number is likely to increase in the upcoming years. 

Since the white label telehealth services offer multiple different benefits like better access to healthcare providers, reduced healthcare costs, meeting the needs of patients in emergency, and providing multiple treatment options, the demand for such platforms is increasing widely. 

According to researchers, some common reasons why white label telemedicine is needed in the future of the healthcare industry are increased revenue, better patient engagement, convenience for patients, improved medical emergency, and better patient care. 

Frequently Asked Questions (FAQs)

1. How to build a telehealth application? 

Here is a step-by-step guide to building a telehealth application: 

• Evaluate your telemedicine app idea
• Get in touch with developers for a quotation
• Build a project opportunity for the MVP
• Kickstart the development phase
• Application demonstration approval
• Submit your application to the app store 

2. Is the white label telehealth platform safe and secure? 

Yes, white label telehealth platforms are extremely safe and secure as they are designed keeping the safety aspect in mind. This ensures that the patient’s personal information and data remain protected and confidential. Some aspects that increase the safety and security level in label telehealth platforms are excellent encryption, compliance with regulations, access control measures, regular security updates and audits, safe communication channels, and data backup and recovery. 

3. What is the average cost of the white Private Label Telehealth platform? 

Several factors, including design, application features, mobile development, web development, maintenance, project management, and types of apps determine the average cost of building a white label telehealth platform. On average, the cost varies between $20,000 to $40,000. The cost fluctuates based on the features included. 

4. List the top benefits of choosing a white label telehealth platform 

Here are the top benefits of choosing a white label telehealth platform: 

• Complete data protection
• Excellent patient satisfaction
• Customization and personalization 
• Highly cost-effective and time-efficiency 
• Finer connectivity and branding 
• Accessibility and convenience 
• Patient-centric care 
• Scalability and flexibility 

5. What are the Private Label Telehealth platform myths? 

Some of the top telehealth platform myths include: 

• Telemedicine is only for urgent medical care or emergencies 
• Telemedical platforms ruin doctor-patient relationships and bring confusion. 
• Telemedicine platform offers lower-quality services. 
• Telemedicine platforms or services are not legal. 
• Telehealth platforms are extremely expensive 
• Telehealth platforms were only limited to the pandemic 
• Telehealth platforms are not 100% safe and secure 
• The telehealth platform is effective for senior citizens 

6. Are telehealth platform appointments as effective as in-person medical appointments? 

Yes, the latest studies show that telehealth platform appointments are as effective as in-person medical appointments for several healthcare conditions. In case of accidents, telehealth platforms might not be ideal. 

Wrapping Up!

The demand for the Telehealth platform is most likely to grow in the future due to a rise in the customer’s expectations and use of the internet and smartphones. Since telehealth platforms save a lot of time, energy, and resources, patients are inclined toward white label telehealth platforms. 

If you are a clinic, a healthcare provider, a patient, or looking to build your own white label telehealth platform, you have landed on the right page. You can get in touch with vcdoctor, a leading HIPAA-compliant telemedicine solution provider offering the best telemedicine services. Get in touch with experts here and get white label telehealth platform services now!